Cannot install
Wed, 07/18/2012 - 09:51 — anguswa
I am trying to install the application. I am sitting behind a company firewall. The installer is trying to download components which is simply not allowed in our environment.
Is there a binary version that is available to install, and do you publish update binaries?
If not I will need to ask for a refund (rather sadly) at the very first hurdle.
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Anyway to install off network?
Angus -
Thanks for the note and comment -
If we can't get this to work, I'm happy to provide a refund.
A couple of things to try:
1) If this a laptop - try to install at your home network, or open WiFi hotspot.
2) Ask your I/T folks to add ceptara.com (or whatever domain the firewall is tripping over) to their white list of acceptable domains. We have our SSL certificate with GoDaddy and our code signing certificate with Comodo, so we are a safe environment. If anyone would like to talk with me, I'd be happy to help them.
If you'd like a faster response - please send me a support request via the website, that will come directly into my Inbox and I'm better at responding that way.
thanks
Chris