- The customer experience is king: design, execute, monitor and adjust (Plan-Do-Check-Act).
- Cost savings come in the oddest places, leave no stone unturned.
- Know your limits and use experts to help, such as a mentor, coach or consultant.
In keeping with my series about how we’re not as far along as we think, I’d like to talk about a few major faux pas I’ve seen recently. One was at a famous and large retailer, Walmart. The other is visible from my backyard.
- Decide what problem to fix
- Do something new or differently
- Check to see if it helped
- Capture and standardize the new practice
- Never be satisified with the status quo and don't sacrifice yourself along the way
- Get a fresh perspective (usually an outsider) to tell you what can be right in front of you
- Work ON your business or organization or group, and don't give up!
- Focus on action not messaging, use tasks to track work
- Establish projects to make tasks manageable
- Process your inbox to zero using the 5Ds
- Block time for planning
- Focus on what's important, subordinate everything else
Look at any continuous improvement philosophy, and at its heart you will find standardization. When people don’t perform a process the same way each and every time, quality suffers, lead times are erratic (and long), and productivity is hamstrung. No operation can prosper without stable processes that can deliver consistent results.
- The rules for effective leadership have changed and strong leaders need to be able to adapt
- Both companies and employees are facing new challenges that will make or break many organizations
- The leaders of tomorrow will be the people who helped usher organizations through the turbulence of today
- By embracing some new ideas, the recession can be turned to your advantage and you can prepare yourself, your company and your people for greater success
- ASQ announces a Quality Body of Knowledge (QBOK®)
- QBOK Embraces Personal Excellence
- QBOK declares Pursuit of Personal Excellence as, Personal Mastery, Quality Fit, Interpersonal Skills, Leadership, and Personal Quality Philosophy
- How will it be integrated into certifications?
- Five lessons learned: use 360 reviews, goals apply to your whole life, connect daily tasks to your goals, think win/win doesn't apply to every interaction, block time to sharpen the saw.
- Engineers (technical types) have a difficult time with the soft skills, i.e. there are soft skills?
- Self reflection and growth only comes when you're ready to hear it. Just like many programs, you can't work on something until you admit that it's an issue.
- A personal mission statement is the foundation upon which all decisions and actions are based.
- Focusing solely on your customer can stifle growth and innovation
- Leading your customer is possible through a consultative relationship which can help find mutually beneficial ways of increasing profit margin
- Creating a new market for your products or harnessing a new technology can take a completely different business model that the one that made you successful in the first place
- Small business owners should understand each of their marketing channels and have specific goals for each channel
- They should articulate their web channel needs before creating a design and selecting a technology platform
- The best sites are first designed in the small business owners mind before a technology platform is selected and implemented
- Small static sites work just as well as complex and dynamic Content Management Systems depending on the goals for the web channel
Microsoft Outlook Add-In
Achieve greater focus by shifting your attention from e-mail to accomplishing what matters most!
Stay up to date with our newsletter!