Focusing solely on your customer can stifle growth and innovation
Leading your customer is possible through a consultative relationship which can help find mutually beneficial ways of increasing profit margin
Creating a new market for your products or harnessing a new technology can take a completely different business model that the one that made you successful in the first place
As a small business owner, defining and implementing a marketing plan can be a daunting task, especially when it comes to creating and managing a website. This PowerPoint presentation offers some guidance and ideas to help the small business owner articulate the web channel's goals, and select an appropriate platform and implementation strategy in fulfilling those goals.
A full write up of a session where this deck was used can by found here.
There are a huge number of tools used to improve processes and quality.Having worked in or with the military, nuclear, manufacturing, aviation, service, and medical industries, I have seen many different approaches and views on what is needed. In this article I am introducing what might be considered a thumbnail of the different approaches.
The presentation is a case study of how a typical manufacturing quality tool (Kaizen) has been applied to work in a software development company (Infospace).
Ceptara will be participating in the Global Six Sigma and Business Improvement Awards in Orlando, FL starting on October 14th, 2009. Nominations are being collected until June 5th, 2009. Visit www.tgssa.com and complete the Awards Entry for the opportunity to win recognition for your organizational excellence
Organizational models facilitate structured behavior and provide most of the structure necessary to deliver results. However, fast, flexible temporary teams are sometimes needed to accomplish cross-organizational objectives. In that case, organizational models break down and unless a new structure is employed, teams have a difficult time delivering quality results in an appropriate timeframe.
The RACI structure promotes efficient collaborations among cross functional teams by clarifying project-specific roles and responsibilities.
Join me May 9th for the ASQ Quality Professionals Career [Day]. I will be presenting Ceptara's Personal Excellence [methods] and [tool] to help folks manage their way to a new assignment. Additionally, along with Laura Gregg, we will be presenting an hour on starting a business as well. It promises to be a day of networking and seminars to enable folks re-invent themselves in the economic downturn. Topics to be discussed include:
Join me May 9th for the ASQ Quality Professionals Career [Day]. I will be presenting Ceptara's Personal Excellence [methods] and [tool] to help folks manage their way to a new assignment. Additionally, along with Laura Gregg, we will be presenting an hour on starting a business as well. It promises to be a day of networking and seminars to enable folks re-invent themselves in the economic downturn.
