Recent Updates

Wednesday, September 8, 2010 - 10:38

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Harley Davidson has lost its focus on quality as evidenced by our most recent bike trip and by dozens of others expressing their opinions about HD motorcycles.  That hasn't seemed to impact HD's business momentum in large part due to the success of their marketing strategy and brand image.  But will it be enough?  I know I won't ever own a Harley, at least not until they clean up their quality issues.

Monday, August 30, 2010 - 13:10

Show your boss, your customers, and most importantly yourself that you're serious about your career and are willing to make an independent investment in your ongoing knowledge and capabilities.

Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit. - Aristotle

Thursday, August 26, 2010 - 11:42


I've had enough, I'm divorcing my e-mail notifications.  You get them from your computer, you get them on your phone, everytime I start my browser (and if you have your homepage set to one of those 'I can solve all of your problems just join my website' services), there it is, the notification staring at me, expecting me to do something about it.

Sunday, July 18, 2010 - 08:32


  • Failure Mode and Effects Analysis (FMEA) improves the reliability of your system and helps avoid unexpected costs.
  • Can be performed anytime but ideally should be performed during initial design.
  • FMEA is a rigorous structured approach to identify potential system failures.
Sunday, June 27, 2010 - 19:47

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The latest product news from the team at Ceptara, a company dedicated to helping organizations and individuals focus and achieve their goals.

Saturday, June 5, 2010 - 10:21

Ceptara helps small to medium sized companies find and implement creative solutions that control costs and drive higher revenues.

Would you like to grow your business?

We help you create a consistent image and design a customer focused experience to consistently & systematically drive across your marketing channels.

Would you like to be more profitable?

We help you develop a strategic "blueprint for action" and business system to focus you on the right things and assure that you're achieving your plan.

Wednesday, May 26, 2010 - 08:53


  • Managing complex system development projects can be difficult, especially when there are both committed and shared resources.
  • A SIPOC diagram is an effective tool for identifying all elements required for a process, but does not provide a useful tool to manage the process execution.
  • By breaking a SIPOC into project phases, the SIPOC can be an effective project management tool.
Tuesday, May 25, 2010 - 22:55

Why too much branding distracts from your most valuable branding tool, your products:

  • Over exposing your branding graphics can hurt you.
  • Create a memorable impression.
  • Your products and services and the way they are delivered are your most important way to represent your company.
Thursday, May 20, 2010 - 13:11

Last fall, after practicing process and organizational improvement for more than twenty years, I passed my first certification exam from the American Society for Quality (ASQ). While I had been encouraged to get my Six Sigma Black Belt, I did not have the project affidavits. So, I perused the ASQ web site and chose the Certified Manager of Quality/Organizational Excellence (CMQ/OE). I did not choose it because it was the longest. I chose it because its body of knowledge appeared best aligned with mine.

Wednesday, April 28, 2010 - 06:00

Quality Excellence is an approach that we've used for several years.  Some key accomplishments with this method are: