Recent Updates

Monday, August 20, 2012 - 16:09

Stakeholder analysis provides a method for identifying those impacted or potentially impacted by a change effort (or improvement project) and their relative interest and influence on the change process.

The analysis assesses each stakeholder by their:

  • relative interest in the project,
  • relative power to impact the project, and
  • positive or negative view towards the project.

The template provides a mechanism for recording the assessment and documenting a management strategy for each stakeholder.

Sunday, April 15, 2012 - 12:00

About one third of small businesses fail in the first year and less than one half make it to their fourth year. In the U.S. economy starting in December of 2007 through June 2009, approximately 8.8 million jobs were eliminated in the ‘Great Recession’. New and existing organizations face significant challenges in surviving and providing value to their customers, assuring the economy continues to sustain a healthy place for people to work and play.

Monday, March 26, 2012 - 05:15

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Here's the latest news from the team at Ceptara (, a company dedicated to helping organizations and individuals focus and achieve their goals.

Upcoming Events

Wednesday, February 22, 2012 - 16:12

Ceptara is on Facebook. "Like" us for daily updates about what we are up to, industry news, information on our products and workshops.

Also on Twitter @ceptara.

Wednesday, January 11, 2012 - 16:36


The Six Sigma Black Belt approaches problems using disciplined problem solving methodologies. One such approach called DMAIC (Define, Measure, Analyze, Improve and Control) focuses on reducing process variation and defects. Regardless of what approach is used, the problem Definition and Measurement phases are most critical to avoid foolish effort in Analysis, Improvement and Control resulting in much pain by fixing the wrong problem.

DMAIC Refresher

For those who are not familiar or need a refresher, here is a summary of the DMAIC process steps.

Wednesday, November 16, 2011 - 21:34


By following a structured and disciplined methodology you can achieve a deeper understanding of the root causes of any problem. The “5-Whys” Root-Cause-Analysis (RCA) methodology was invented by the founder of Toyota, used in their manufacturing process, and continues as one of the tools in the modern lean methodologies tool kit.

Wednesday, October 19, 2011 - 18:00

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How to Achieve Organizational Excellence, featuring The FocusOrg™ Game

Have you ever asked yourself or your colleagues the following questions?

Tuesday, October 4, 2011 - 18:55

The PowerPoint presentation used at the [ASQ Service Quality Division] conference in Seattle, WA is attached below.

An introductory session for the Personal Excellence [Workshop] was presented.

We talked about how to focus and achieve your dreams by challenging yourself with three questions:

Wednesday, September 28, 2011 - 16:36

Personal Excellence Workshop Header

Often in our lives there are moments (inflection points), e.g. a new job, becoming a couple, your first child, starting a business, changing lifestyle, etc.  Our success in navigating those inflection points is largely based on who we are, what we want, and how we go about achieving it.