Quality Excellence

Artifacts associated with our QE practice area

A Review of Dr. Eliyahu M. Goldratt's "The Goal"

The Goal Book Cover

Throughout the novel the author uses subtle devices to help Alex reach cathartic moments to breakthrough seemingly insurmountable roadblocks.

Few books find an audience in their initial printing and even fewer get a first revision.  Dr. Eliyahu M. Goldratt’s novel “The Goal” is well into its 3rd revision and has sold over 2 million copies.

Mill Creek Business Association September Meeting - What We Learned!

Running a business or organization is hard work.  It can sometimes seem like all we do is react to the next crisis and hope that we're making money and making a difference.

At the September Mill Creek Business Association (MCBA) meeting, we discussed the Five Steps to a Better Stronger Business.  We learned about a better way!  There's no magic wand that you wave, no silver bullet.  Running an organization takes passion, focus, diligence and faith.  And it takes a systematic approach in making sure that you're building a better stronger business.

Please login or sign up to download this and other great resources.
[Login] | [New User]

Organizer for Outlook Brochure

The [Organizer] tool is a Microsoft Outlook add-in designed to help you achieve greater focus.  It shifts your attention from a message centric paradigm to one focused on achievement.  The add-in helps you get organized through the use of Projects and Focuses, aligning every Outlook object to your organizational strategy.

Please login or sign up to download this and other great resources.
[Login] | [New User]

Kaizen Event Template using Microsoft Outlook

This template provides a list of tasks to help plan and execute a Kaizen event using Ceptara's [Organizer] Outlook Add-in.  After downloading, 'Import the WBS' using the Project Explorer.

It provides a tree structure with tasks and sub-tasks focused on four main milestones:

Please login or sign up to download this and other great resources.
[Login] | [New User]

Kaizen Event Overview

Wedding Planning Template using Microsoft Outlook

This template provides a list of tasks to help plan a wedding using Ceptara's [Organizer] Outlook Add-in.  After downloading, 'Import the WBS' using the Project Explorer.

It provides a tree structure with tasks and sub-tasks focused on six main milestones:

Please login or sign up to download this and other great resources.
[Login] | [New User]

Harley Davidson - Worst In Class Quality, Best In Class Marketing

1979 Suzuki GS850

Quick View

Harley Davidson has lost its focus on quality as evidenced by our most recent bike trip and by dozens of others expressing their opinions about HD motorcycles.  That hasn't seemed to impact HD's business momentum in large part due to the success of their marketing strategy and brand image.  But will it be enough?  I know I won't ever own a Harley, at least not until they clean up their quality issues.

E-mail Notifications Can Cause Divorce

Annoying E-mail

Enough!

I've had enough, I'm divorcing my e-mail notifications.  You get them from your computer, you get them on your phone, everytime I start my browser (and if you have your homepage set to one of those 'I can solve all of your problems just join my website' services), there it is, the notification staring at me, expecting me to do something about it.

FMEA Improves Your System Reliability

Wheels off the car

Summary

  • Failure Mode and Effects Analysis (FMEA) improves the reliability of your system and helps avoid unexpected costs.
  • Can be performed anytime but ideally should be performed during initial design.
  • FMEA is a rigorous structured approach to identify potential system failures.

Ceptara for Small Business Brochure

Ceptara helps small to medium sized companies find and implement creative solutions that control costs and drive higher revenues.

Would you like to grow your business?

We help you create a consistent image and design a customer focused experience to consistently & systematically drive across your marketing channels.

Would you like to be more profitable?

We help you develop a strategic "blueprint for action" and business system to focus you on the right things and assure that you're achieving your plan.

Please login or sign up to download this and other great resources.
[Login] | [New User]

Phased SIPOCs Help To Manage Multiple Complex Projects

SIPOC_sm.png

Summary

  • Managing complex system development projects can be difficult, especially when there are both committed and shared resources.
  • A SIPOC diagram is an effective tool for identifying all elements required for a process, but does not provide a useful tool to manage the process execution.
  • By breaking a SIPOC into project phases, the SIPOC can be an effective project management tool.
Syndicate content